Returns Policy
We accept returns and will provide a full refund. Buyer to pay return shipping. Please notify us within fourteen days of receipt of your rug to arrange a return. Once we have received the returned rug in the same condition that it was originally sent, we will refund 100% of the purchase price. We will not refund shipping costs.
Before we sell or ship a rug, we want to know that you, our valued customer, understands everything you need to know about your rug before making a purchase. Choosing an antique rug can be a daunting task, to avoid the possibility of a return please read all of the information provided below.
Before making a purchase please contact us and ask for further details about your rug.
In addition to the brief product description, before you purchase your rug, to help you decide we will supply a full condition report including images. Where old or new repairs exist these will be noted and photographs provided.
All of our rugs are old or antique and were woven by nomads using traditional hand weaving methods. This means that none of our rugs will be symmetrical or perfectly straight in design or shape. Colours will not be consistent. One of the attractive qualities of old nomadic rugs is the "abrash" seen across the surface of the rug.
"Abrash : A change in colour and tone across adjacent areas of the rug affected by subtle differences in dyes, natural colours and wear over time.
The appeal of hand woven nomadic rugs is in the imperfections introduced by the use of hand spun fibres, variation in dyeing techniques and diverse weaving techniques. Most of our rugs were woven using primitive horizontal looms, sometimes made up of just a couple of stakes and wooden poles. Woven by nomadic women in wide open deserts, mountains and plains, often with only the sky above.
If you are looking for a new and perfect rug, the rugs sold on Primitive Rug are not for you. Please do not consider any of our rugs if you do not wish to purchase a hand woven, antique nomad rug which includes imperfections introduced by hand weaving methods and use over time.
When buying old hand woven nomadic rugs, we recommend that you do your own research to ascertain whether or not the type of rug you wish to purchase is right for you. With hand woven antique rugs, the more you know the better you will be placed to make your own informed purchase decision. We will answer any questions that you may have and suggest further reading or research to enable you with the best information possible.
Rugs woven by nomads were usually woven for their own personal use. No nomadic rug will ever be an identical match for another. Before reaching a market in the source country these nomadic rugs will have been used by the side of camp fires and carried about on the backs of camels or donkeys, washed in rivers and streams, laid out on open ground or on bear earth inside tents and yurts. Some rugs may have been sold in places like the markets in Samarkand in present day Uzbekistan, or Shiraz in south west Iran, where they will have been used on the ground or floor for many purposes. In these settings repairs to holes from camp fires and general use are inevitable. Many old rugs have small repairs performed by the original weavers, or subsequent owners. Sometimes these repairs come in the form of parts of other rugs being woven in to match the original.
If in doubt about anything, please ask. We want your rug to bring joy to your home when it arrives.